Returns and Cancellations
Should the need arise; we will do our best to cancel an order at no charge provided that it is cancelled by 5:00pm Mountain Time on the day of order. We work fast to fill orders, so please contact us immediately if you need to cancel an order. If an order cancellation request occurs after 5:00pm on the date the order was placed, it is agreed that the customer will pay incur an 15% cancellation fee. This is to help offset costs incurred by Arete Arms LLC.
Returns on accessories are accepted for merchandise that is defective unless it has been modified or installed in a build (those items will be subject to manufacturer warranty). Arete Arms LLC will provide a refund or exchange on all other accessories found defective provided that the customer notifies us of the defect within 5 days of the item being delivered. Arete Arms LLC will also arrange for the defective items to be picked up and returned to us by the original shipper. Please do not return packages prior to receiving a return authorization. Please use the firstname.lastname@example.org to receive a return authorization.
All non-defective returns are subject to a 15% restocking fee with a $15 minimum. Please note, items returned without packaging or destroyed packaging will be subject to up to a 50% restocking fee. Customer is also responsible for return shipping charges. Arete Arms LLC will not provide return labels. All returns must be received within 30 days from the date of purchase or they will be refused. Please do not return an order prior to receiving a return authorization. Returns not receiving prior authorization will be refused. Ammo cannot be returned due to safety reasons (no exceptions). T-Shirts and Other Apparel cannot be returned.
All firearm orders require FFL paperwork to ship. Firearm orders over 15-days old without FFL paperwork will be canceled and charged an 15% restocking fee with a $15 minimum.
All local orders that are not picked up within 14 days will be canceled and charged an 15% restocking fee with a $15 minimum.
Returns on firearms that have been transferred to you are not allowed. Once a new firearm is transferred, it is considered used, even if unfired. It is the customer’s responsibility to fully inspect the firearm at their FFL prior to accepting it into their possession. We do understand that some manufacturer defects may not be identifiable upon initial inspection, however by purchasing a firearm from us, you agree that upon discovering a defect in your transferred firearm that you will work with the manufacturer for replacement or repair (in accordance with their warranty policy).
We are unable to process cancellations, returns or refunds for silencers or any NFA items once we have started the Form 3 or Form 4 ATF paperwork. If you would like to change your order to another model after the Form 3 or Form 4 is in progress you will be required to pay the difference in price, a $100 change fee, plus any applicable shipping charges to have the silencer or NFA item returned.